The Company
8 Care Pty Ltd (mysecondhome) is a leading NDIS community support provider, renowned for high-quality care services and a track record of rapid growth. Regulatory reforms challenged their ability to sustain momentum and operational excellence.
The Problem
New NDIS reforms created unprecedented compliance and operational pressures. Reporting, cash flow, and compliance frameworks couldn't keep pace with scale. Leadership and team capability gaps endangered long-term sustainability.
The Goal
Achieve readiness for regulatory change
Strengthen finance, compliance, operations, and cash flow management
Embed scalable, resilient systems for ongoing growth
The Solution
Holistic health check spanning finance, compliance, operations, and sales. Gap analysis with actionable, pragmatic recommendations.
What Was Delivered
Ready-to-use dashboards for compliance, cash flow, and executive visibility
Practical step-by-step guides and templates for cash flow and compliance
Leadership mentoring, targeted training, and real-time support for managers
Sales Play Book and KPI framework instituted for growth discipline
The Outcome
Compliance gaps closed; full regulatory readiness
40% staff utilization improvement with utilization metrics
Positive cash flow achieved within 3 months
Monthly sales growth of 30%
Over 70% staff engagement in cultural uplift surveys
Elevated accountability, ownership, and collaborative execution
The Result
Strong, resilient, and scalable business model fit for ongoing NDIS sector leadership
Client Testimonial
"Ferzad led a comprehensive health check and didn't just advise – he mentored key people and helped us build sustainable practices. He made the transformation empowering for us as leaders."
Kin Cheung, CEO & Heena Cheung, COO
CEO & COO, 8 Care